ADDRESSING REMOTE HR MANAGEMENT CHALLENGES IN COMMUNITIES: HRD RESPONSES THROUGH COMMUNICATION
DOI:
https://doi.org/10.58432/algebra.v5i3.1589Keywords:
Remote HR Management, Multidimensional Challenges, HRD Response, Community CommunicationAbstract
Remote work introduces complex challenges for employees and HRD, especially in communities driven by voluntary participation and superficial interest. Unlike other formal organizations, which have clear, measurable, and definite objectives, communities depend heavily on individual motivation, which is prone to fluctuation. Miscommunication, fluctuations in participation, and digital fatigue threaten individual productivity, requiring proactive HRD responses. This study explores the challenges of managing remote human resources in communities and how HRD responds to maintain engagement and performance. Conducted on Novo Club Batch 2, the study uses a qualitative case study approach. Data were gathered through observation, in-depth interviews with eight informants, and document analysis. The results show that Novo faces structural, participatory, and communication challenges with HRD responses ranging from reactive to adaptive. Viewed through Buhman’s communication strategy cycle, these insights underscore the importance of continuous adaptation in community-based HR management. Additionally, the principles of Strategic Human Resource Management (SHRM) and the 7C of communication serve as supporting lenses to understand how HRD responses can be aligned and delivered effectively. This study sheds light on HRD responses in this context and calls for further investigation into adaptive strategies that can strengthen remote management practices.
Downloads
References
Alam, M. K. (2020). A systematic qualitative case study: questions, data collection, NVivo analysis and saturation. Qualitative Research in Organizations and Management: An International Journal, 16(1), 1–31. https://doi.org/10.1108/QROM-09-2019-1825
Battisti, Alfiero, & Leonidou. (2022). Remote working and digital transformation during the COVID-19 pandemic: Economic–financial impacts and psychological drivers for employees. Journal of Business Research, 150, 38–50. https://doi.org/10.1016/j.jbusres.2022.06.010
Brussevich, Dabla-Norris, E., & Khalid, S. (2020). Who will Bear the Brunt of Lockdown Policies? Evidence from Tele-workability Measures Across Countries Who will Bear the Brunt of Lockdown Policies? Evidence from Tele-workability Measures Across Countries Prepared by.
Buhmann, & Likely. (2018). Evaluation and Measurement in Strategic Communication. The International Encyclopedia of Strategic Communication.
Cassidy, K., & Rockbrune, M. (2021). Examining the essential factors needed for ongoing remote work success.
Chatterjee, P., & Koleski, R. A. (1970). The Concepts of Community and. Social Work. http://www.jstor.org/stable/23710820
Creswell, J. (1998). Qualitative Inquiry and Research Design Choosing Among Five Traditions. SAGE Publications.
DeClercq. (2020). “I Can’t Help at Work! My Family Is Driving Me Crazy!” How Family-to-Work Conflict Diminishes Change-Oriented Citizenship Behaviors and How Key Resources Disrupt This Link. The Journal of Applied Behavioral Science, 56(2), 166–194. https://doi.org/10.1177/0021886320910558
DeFilippis, Impink, S. M., Singell, M., Polzer, J., & Sadun, R. (2020). Collaborating During Coronavirus: The Impact of COVID-19 on the Nature of Work. https://doi.org/10.3386/w27612
Ferris, G. R., Hochwarter, W. A., Buckley, M. R., Harrell-Cook, G., & Frink, D. D. (1999). Human Resources Management: Some New Directions. Journal of Management, Elsevier Science, 385–415.
Galanti, Guidetti, Mazzei, Zappalà, & Toscano. (2021). Work From Home During the COVID-19 Outbreak. Journal of Occupational & Environmental Medicine, 63(7), e426–e432. https://doi.org/10.1097/JOM.0000000000002236
Huizenga. (2024). The Dynamics of Remote Work: Productivity and Work-Life Balance Before, During, and After COVID-19. ERASMUS UNIVERSITY ROTTERDAM.
Jakpat. (2024). Understanding Gen Z: Preference in the Workplace.
Karmarkar. (2022). Using Twitter to Teach Business Communication Teaching the 7 C’s of Communication. Journal of English Language Teaching, 64(4).
Klein, S. M. (1996). A management communication strategy for change. Journal of Organizational Change Management, 9(2), 32–46. https://doi.org/10.1108/09534819610113720
Labinjo, T. (2021). The use of Zoom Videoconferencing for Qualitative Data Generation: A reflective account of a research study. Open Access Journal of Biogeneric Science and Research, 10(2). https://doi.org/10.46718/jbgsr.2021.10.000238
McMillan, & Chavis. (1986). Sense of community: A definition and theory. Journal of Community Psychology, 14(1), 6–23. https://doi.org/10.1002/1520-6629(198601)14:1<6::AID-JCOP2290140103>3.0.CO;2-I
McPhail, Chan, May, & Wilkinson. (2023). Post-COVID remote working and its impact on people, productivity, and the planet: an exploratory scoping review. International Journal of Human Resource Management, 35(1), 154–182. https://doi.org/10.1080/09585192.2023.2221385
Miles, & Huberman. (1994). Qualitative Data Analysis: An Expanded Sourcebook (2 ed.). SAGE Publications.
Obembe, D., Al Mansour, J., & Kolade, O. (2020). Strategy communication and transition dynamics amongst managers: a public sector organization perspective. Management Decision, 59(8), 1954–1971. https://doi.org/10.1108/MD-11-2019-1589
Oliffe, J. L., Kelly, M. T., Gonzalez Montaner, G., & Yu Ko, W. F. (2021). Zoom Interviews: Benefits and Concessions. International Journal of Qualitative Methods, 20. https://doi.org/10.1177/16094069211053522
Priya, A. (2020). Case Study Methodology of Qualitative Research: Key Attributes and Navigating the Conundrums in Its Application. Sociological Bulletin, 70(1), 94–110. https://doi.org/10.1177/0038022920970318
Putro, S. E. (2024). HR Strategies for Enhancing Employee Performance in the Digital Age Strategi SDM untuk Meningkatkan Kinerja Karyawan di Era Digital. Dalam Management Studies and Business Journal (PRODUCTIVITY) (Vol. 1, Nomor 3). https://journal.ppipbr.com/index.php/productivity/index
Salsabilla, W. (2023, April 19). WFA Jadi Sistem Kerja yang Paling Disukai Gen Z. Goodstats.id.
Shoshan, & Wehrt. (2022). Understanding “Zoom fatigue”: A mixed‐method approach. Applied Psychology, 71(3), 827–852. https://doi.org/10.1111/apps.12360
Sugiyono. (2022). Metode Penelitian Kualitatif: Untuk Penelitian yang Bersifat Eksploratif, Enterpretif, Interaktif dan Konstruktif.
Suh, & Battaglio. (2022). Assessing the Mediating Effect of Internal Communication on Strategic Human Resource Management and Perceived Performance: An Intersectoral Comparison. Review of Public Personnel Administration, 42(3), 464–491. https://doi.org/10.1177/0734371X21994185
Sulej. (2021). Human resources development as an element of sustainable HRM – with the focus on production engineers. Journal of Cleaner Production, 278. https://doi.org/10.1016/j.jclepro.2020.124008
Sundstrom, B., Smith, E., Vyge, K., Miletich, A., Benigni, G., Delay, C., Mann, E. S., & DeMaria, A. L. (2020). Moving Oral Contraceptives over the Counter: Theory-based Formative Research to Design Communication Strategy. Journal of Health Communication, 25(4), 313–322. https://doi.org/10.1080/10810730.2020.1752334
Suortti, & Sivunen. (2024). Communicative Tensions in Remote Work During the COVID-19 Pandemic. Management Communication Quarterly, 38(2), 386–412. https://doi.org/10.1177/08933189231199052
Tavares, Santos, E., Diogo, A., & Ratten, V. (2021). Teleworking in Portuguese communities during the COVID-19 pandemic. Journal of Enterprising Communities: People and Places in the Global Economy, 15(3), 334–349. https://doi.org/10.1108/JEC-06-2020-0113
Waddell, D., & Sohal, A. S. (1998). Resistance: A constructive tool for change management. Management Decision, 36(8), 543–548. https://doi.org/10.1108/00251749810232628
Wright, & Snell. (1998). Toward a Unifying Framework for Exploring Fit and Flexibility in Strategic Human Resource. The Academy of Management Review, 23(4), 756–772. https://doi.org/https://doi.org/10.2307/259061
Yang, Holtz, Jaffe, Suri, Sinha, Weston, Joyce, Shah, Sherman, Hecht, & Teevan. (2022). The effects of remote work on collaboration among information workers. Nature Human Behaviour, 6(1), 43–54. https://doi.org/10.1038/s41562-021-01196-4
Yarberry, S., & Sims, C. (2021). The Impact of COVID-19-Prompted Virtual/Remote Work Environments on Employees’ Career Development: Social Learning Theory, Belongingness, and Self-Empowerment. Advances in Developing Human Resources, 23(3), 237–252. https://doi.org/10.1177/15234223211017850
Zarestky, J. (2023). Navigating Multiple Approaches to Qualitative Research in HRD. Human Resource Development Review, 22(1), 126–138. https://doi.org/10.1177/15344843221142106
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Rafidah Shabrina Hanifah, Vidi Sukmayadi, Wina Nurhayati Praja
This work is licensed under a Creative Commons Attribution 4.0 International License.
